Public Offer Agreement

This document constitutes an official public offer of Individual Entrepreneur "INTERNATIONAL DRIVERS CENTRE" (hereinafter referred to as the "Contractor") to conclude a Service Agreement for the preparation of an international driver translation on the terms and conditions set forth below.

1. TERMS AND DEFINITIONS

1.1. Contractor Websites — official web resources of the Contractor used for customer information, order processing, and service provision, including:

• mvu.kz
• idlc.kz
• ilicense.kz
• idl.or.at

as well as other official web resources explicitly designated by the Contractor on these websites or in this Agreement.

1.2. National Driving Licence — a valid driving licence issued by the competent public authority of the respective country of issuance.

1.3. International Driver Translation — a personalized multilingual translation of data from a valid national driving licence, prepared in accordance with international standards, categories, and terminology.
Such translation:

• is not an independent national driving licence;
• does not replace or supersede the original national driving licence;
• is not a document issued by a state body or government agency of the Republic of Kazakhstan;
• must be used strictly in conjunction with the original valid national driving licence.

1.4. Commercial and Informational Designations of the Service
In marketing materials, user interfaces of Contractor Websites, customer correspondence, and communications, various descriptive and commercial designations may be used to identify the international driver translation service, including without limitation:

• IDP;
• International Driving Permit;
• International Driver Permit;
• International Driving License;
• International Driver License;
• International Driver Translation;
• Driver's License Translation;
• as well as other linguistic, abbreviated, and descriptive equivalents.

All such designations represent commercial and informational service titles and do not signify the issuance of a government document, state licence, or public driving permit. The use of such terms does not alter the legal nature of the services defined in this Agreement.

1.5. Order Materials — personalized electronic and/or printed materials generated, customized, printed, and/or produced by the Contractor within the service package selected by the Customer in accordance with the Order.

1.6. Commercial and Informational Designations of Order Materials
To designate specific formats and physical components of Order Materials, the Contractor may use commercial, descriptive, or historical designations, including:

• card format:
  • International Driver Translation Card;
  • Translation Card;
  • Driver Identification Card;
  • International Driver’s Companion Card;
• printed format:
  • Printed Multi-page Translation;
  • Multi-page booklet translation;
  • IDP booklet;
• digital format:
  • digital format of international driver translation;
  • electronic translation file;
  • Digital IDP format;
• as well as linguistic variants thereof.

These terms describe physical media and presentation formats only and do not confer any independent legal right to operate vehicles without a valid national licence.

1.7. Order — Customer's request submitted via the Contractor Websites or official communication channels for the provision of services.

1.8. Personalized Materials — Order Materials (or parts thereof) generated individually for a specific Customer or licence holder based on personal data and licence information provided by the Customer.

2. SUBJECT OF THE AGREEMENT

2.1. The Contractor undertakes, upon the Customer's Order, to render services for the preparation of an international multilingual translation of data from a valid national driving licence, and the Customer undertakes to provide accurate data and pay for the services.

2.2. Depending on the package selected by the Customer, Order Materials may include: digital electronic translation files, a printed multi-page translation booklet, and/or an International Driver Translation Card, as well as postal or courier delivery.

2.3. The Contractor does not perform state examination, driving certification, or government registration of drivers. The service result serves as an internationally formatted linguistic translation.

3. PROCEDURE FOR CONCLUDING THE AGREEMENT

3.1. This Agreement is concluded by full and unconditional acceptance of the public offer (acceptance) by the Customer in accordance with the Civil Code of the Republic of Kazakhstan.

3.2. Acceptance is deemed completed upon the occurrence of any of the following actions: submission of an online order form, confirmation of terms via checkbox, full or partial payment for the services, or provision of source documents for processing.

3.3. By performing acceptance, the Customer confirms that they have thoroughly read, understood, and agreed to all provisions of this Agreement, the Privacy Policy, and service turnaround times.

4. ORDER PLACEMENT AND CUSTOMER DATA

4.1. The Customer is solely responsible for the accuracy, validity, and authenticity of all personal data, document photographs, and licence details submitted.

4.2. The Contractor conducts verification of submitted photographs solely for legibility and technical compatibility with the manufacturing equipment.

4.3. In the event that inaccurate, expired, or fraudulent documents are provided, the Contractor reserves the right to suspend order processing until corrected details are received.

5. PRICE AND PAYMENT

5.1. The cost of services is determined in accordance with the active tariffs published on Contractor Websites at the moment of order placement.

5.2. Payments are processed in non-cash form via integrated payment gateways (Kaspi, bank cards) in Kazakhstani Tenge (KZT) or other supported currencies.

5.3. Courier delivery costs may be included in the total package price or calculated separately depending on the destination.

6. PERFORMANCE DEADLINES AND PROCEDURE

6.1. Preparation of the digital translation format is typically completed within 1 to 2 hours from the moment of payment and document approval.

6.2. Manufacturing of physical printed materials (printed multi-page translation and translation card) is completed within 24 hours.

6.3. Courier delivery timelines across Kazakhstan (typically 3–5 business days) depend on the postal/courier carrier (CDEK, Kazpost).

7. ORDER CANCELLATION AND REFUND POLICY

7.1. The Customer is entitled to cancel the Order prior to the commencement of data processing and personalized manufacturing with a full refund less payment processing commissions.

7.2. In accordance with the Law of the Republic of Kazakhstan "On Consumer Rights Protection", goods and materials possessing individually defined characteristics (Personalized Materials) that can be used exclusively by the acquiring consumer are non-refundable once personalized production has commenced.

7.3. If cancellation is requested after document translation and layout verification have commenced, the Contractor refunds the paid amount minus actual expenses incurred (translation labor and system allocation).

7.4. Once physical printing and lamination of Personalized Materials have taken place, costs associated with personalized production cannot be refunded.

7.5. In case of manufacturing defects caused by the Contractor, replacement or correction is performed free of charge within 2 business days.

8. CUSTOMER RIGHTS AND OBLIGATIONS

8.1. The Customer is entitled to: receive qualified services in compliance with this Agreement; receive tracking information; request rectification of Contractor typos.

8.2. The Customer undertakes to: provide clear, legible, and authentic document photos; review order previews; pay the agreed price; use the resulting translation strictly with the original national driving licence.

9. CONTRACTOR RIGHTS AND OBLIGATIONS

9.1. The Contractor is entitled to: engage professional third-party translators, couriers, and production partners; request additional document clarification; suspend orders containing unreadable materials.

9.2. The Contractor undertakes to: prepare translations with due care; ensure personal data confidentiality; dispatch physical materials within agreed manufacturing timelines.

10. PERSONAL DATA

10.1. Processing of personal data is governed by the Law of the Republic of Kazakhstan "On Personal Data and their Protection" and the Contractor's Privacy Policy.

10.2. By placing an Order, the Customer consents to the collection, storage, and processing of their personal data exclusively for order fulfillment, delivery, and verification services.

11. LIABILITY OF THE PARTIES

11.1. The Parties are liable for non-performance or improper performance of obligations in accordance with the legislation of the Republic of Kazakhstan.

11.2. The Contractor is not liable for actions, interpretations, or local driving regulations imposed by foreign law enforcement agencies or car rental companies.

11.3. The Customer acknowledges that traffic regulations, international treaty recognitions (1949 Geneva and 1968 Vienna Conventions), and rental rules vary by jurisdiction and are subject to independent customer verification.

12. USE OF SERVICE RESULTS

12.1. The International Driver Translation is valid only when presented simultaneously with the original valid national driving licence.

12.2. The translation does not grant driving privileges in the country of primary residence or national citizenship where national driving licences govern.

13. AMENDMENT AND TERMINATION

13.1. The Contractor reserves the right to update this public offer at any time. New editions become effective upon publication on the Contractor Websites.

13.2. Orders placed and paid prior to the publication of amendments are fulfilled under the terms effective at the time of order placement.

14. DISPUTE RESOLUTION

14.1. All disputes and disagreements are subject to mandatory pre-trial claim procedure. The response timeline for written claims is 15 calendar days.

14.2. In the event of failure to reach agreement, disputes shall be submitted for resolution to the competent court at the location of the Contractor in Almaty, Republic of Kazakhstan.

15. FINAL PROVISIONS

15.1. If any provision of this Agreement is held invalid or unenforceable, remaining provisions remain in full force and effect.

15.2. In accordance with Article 6.3 of the Architecture Guidelines, the Russian-language version of this Agreement constitutes the primary and original text. In the event of any discrepancies between translations, the Russian version shall prevail.

16. CONTRACTOR DETAILS

Contractor: Individual Entrepreneur INTERNATIONAL DRIVERS CENTRE
BIN / IIN: 850805300052
Legal Address: Republic of Kazakhstan, Almaty, 117/86 Kazybek Bi St., Galianos BC, Office 403, 4th Floor
Banking: JSC Kaspi Bank / JSC Halyk Bank
Email: info@idlc.kz  |  Phone / WhatsApp: +7 708 080 8909